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Customer Success Manager

Herzliya, Israel

Job description

We seek a highly motivated and proactive person who can play an active role in shaping our organization's vision and direction. If you possess a keen interest in the dynamic realm of OTT/CTV and technology, we welcome you to join our exceptional team as a valuable member.


- Drive client onboarding and success, including detailed deployment timelines and deliverable definitions, status communications, project success criteria, and issue mitigation and resolution
- Serve as the primary point of contact to the client during its entire life-cycle. From the moment the contract is signed, lead the onboarding process, launch process and work together with the client to ensure KPIs are met.
- Maintain client relations, communicate timelines & project status on a regular basis, usually in the form of conference calls, web presentations, or onsite meetings as required.
- Achieve a high degree of customer satisfaction
- Ensure appropriate resources are dedicated both internally and externally to meet/exceed project and customer expectations


  • Fluent English (spoken & written) - Must
  • Great communication & interpersonal skills
  • Ability to work independently and in a team
  • Creativity and ability to think outside the box
  • Ability to multitask, prioritize and handle issues/escalations under pressure
  • Ability to understand complex processes and explain it simply
  • Understand how to manipulate, analyze and interpret data
  • Sales orientation
  • Self-motivated, detail-oriented, with a strong desire to succeed
  • Knowledge of online marketing functions / OTT - advantage



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